Top 600 Common Canva Issues and How to Fix Them Complete Guide
Whether you're a beginner or pro, Canva can sometimes act up. This guide lists 600 common Canva problems and their step-by-step solutions.
1. Issue: Canva is Slow or Not Loading
Solution:
Clear browser/app cache
Update your browser
Switch to a different browser (Chrome works best)
Restart your device and internet connection
2. Issue: Sinhala text/fonts not displaying properly
Solution:
Use Unicode-compatible fonts (e.g., Noto Sans Sinhala)
Upload custom fonts (Pro only)
Avoid using "legacy" Sinhala fonts like FM-Abhaya
3. Issue: Downloaded image is blurry
Solution:
Choose PNG (High quality) format when downloading
Avoid resizing too small
Download in “PDF Print” for best quality
4. Issue: Background Remover not working
Solution:
Available only on Canva Pro
Make sure the image is high-contrast
Try removing background on desktop (mobile can glitch)
5. Issue: Canva mobile app crashes
Solution:
Update to the latest version
Clear app cache
Restart your device
Reinstall the app
6. Issue: Designs not saving automatically
Solution:
Check internet connection
Manually click “File → Save”
Rename your design to force save
7. Issue: Font upload fails
Solution:
Must be a Canva Pro user
Upload only .TTF or .OTF font formats
Compress the file if it’s over 10MB
8. Issue: Can’t download with a transparent background
Solution:
Feature available only on Pro
Use PNG format and check “Transparent Background” box
9. Issue: Sinhala letters appear distorted
Solution:
Use Noto Sans Sinhala or Iskoola Pota (uploaded manually)
Zoom in/out or switch browsers
10. Issue: Canva won’t export video
Solution:
Make sure the video is under 30 minutes
Download as MP4 (not GIF)
Try exporting from desktop instead of mobile
11. Issue: Elements don’t align properly
Solution:
Use position tools (Top bar → Position → Align)
Turn on rulers and guides from “File” menu
Use smart guides for snapping
12. Issue: Can’t undo mistakes
Solution:
Press Ctrl + Z (or Cmd + Z on Mac)
Use the Undo button on the top-left
13. Issue: Lost a design
Solution:
Check “Trash” or “All your designs”
Try searching the title
Use the Canva version history (Pro only)
14. Issue: Animation not working in downloaded file
Solution:
Download as MP4 or GIF
PDF and PNG don’t support animation
15. Issue: Audio missing after video download
Solution:
Check volume icon inside Canva
Make sure the audio file was placed and not muted
Export as MP4 (GIF has no sound)
16. Issue: Canva app not installing
Solution:
Make sure your device has enough storage
Download from official store (Google Play or App Store)
Clear Play Store cache if it’s stuck
17. Issue: Hyperlinks not working in downloads
Solution:
Only PDF (Standard or Print) supports clickable links
Test links before downloading
18. Issue: Design size not correct
Solution:
Use “Resize” (Pro feature)
Or create a new custom size from the homepage
19. Issue: Shared design not editable by others
Solution:
Click “Share” → “Anyone with the link” → “Can edit”
Make sure you’re sharing a template, not a view-only file
20. Issue: Can’t log in to Canva
Solution:
Reset password
Clear cookies
Try logging in using a different method (e.g., Google)
21. Issue: Sinhala text appears distorted
Solution:
Use Unicode-compliant fonts like Noto Sans Sinhala or Iskoola Pota
Adjust browser zoom
Upload custom Sinhala fonts if you have Canva Pro
22. Issue: Text alignment not working properly
Solution:
Select the text box and check alignment options (left, center, right)
Disable "Smart guides" if causing issues
23. Issue: Others can't edit shared design
Solution:
Go to Share → Anyone with the link → Can edit
Use template links if sending editable versions
24. Issue: Exported video has no sound
Solution:
Check if the volume icon is muted
Export in MP4 format (GIFs don’t support sound)
Preview before downloading
25. Issue: Can’t type Sinhala in text box
Solution:
Make sure the text box is unlocked
Restart the browser and try again
26. Issue: Background remover not working
Solution:
This is a Canva Pro feature
Use desktop for better results
Try uploading clearer images
27. Issue: Hyperlinks not working
Solution:
Export as PDF (Standard or Print)
Links don’t work in PNG or JPG formats
28. Issue: Unable to animate text
Solution:
Select text, click Animate
Export as MP4 or GIF to preserve animations
29. Issue: Video plays slowly or lags
Solution:
Reduce file size and resolution
Use desktop or download and play locally
30. Issue: Download fails with error
Solution:
Try a different browser (e.g., Chrome)
Reload the page
Clear cache and cookies
31. Issue: Design not saving
Solution:
Check your internet connection
Use File → Save manually
Auto-save may fail offline
32. Issue: Uploaded image appears blurry
Solution:
Use high-resolution PNGs
Design with correct print size in mind
Export as PDF (Print) for best clarity
33. Issue: Canva app crashes frequently
Solution:
Update the app
Clear cache
Uninstall and reinstall
34. Issue: Designs disappearing suddenly
Solution:
Check "All your designs" and "Trash"
Use version history (Pro users only)
35. Issue: Can’t log in to Canva
Solution:
Reset password
Clear cookies/cache
Try logging in via Google or Facebook
36. Issue: Can’t resize design
Solution:
Resize tool is available for Pro users
Or manually create a new canvas with desired size
37. Issue: Can't add charts or tables
Solution:
Use Elements → Charts for data visuals
For tables, manually arrange shapes and text
38. Issue: Audio not playing in video
Solution:
Make sure volume isn’t muted
Export as MP4
Remove audio delay if applied
39. Issue: Sinhala fonts overlap or cut off
Solution:
Adjust font size and spacing
Use proper Unicode Sinhala fonts
40. Issue: Colors change in exported PDF
Solution:
Export as PDF (Print)
Check RGB vs CMYK compatibility
41. Issue: Can’t edit Canva templates
Solution:
Click Use this template
Unlock any locked elements
42. Issue: Cursor not visible in text box
Solution:
Click inside canvas area
Refresh the browser
43. Issue: Audio plays across all pages
Solution:
Canva applies audio across the full design
Use a video editor to split audio per slide
44. Issue: Downloaded video is corrupted
Solution:
Ensure it's exported in MP4
Break long videos into smaller parts if necessary
45. Issue: Can’t upload Sinhala fonts
Solution:
Only available for Canva Pro users
Upload in .TTF or .OTF formats
46. Issue: Canva app not installing
Solution:
Check storage space
Clear Play Store or App Store cache
Restart your phone
47. Issue: Uploaded file shows as corrupted
Solution:
Re-upload the file
Convert to JPG/PNG before uploading
48. Issue: Elements not aligning properly
Solution:
Use the Position tool
Enable Rulers and Guides under File
49. Issue: Transparent background option not available
Solution:
Use PNG format
Check “Transparent background”
Available only for Pro users
50. Issue: Fonts automatically replaced
Solution:
Missing fonts are replaced with Canva defaults
Ensure uploaded font is available in your brand kit
51. Issue: Canva loads slowly
Solution:
Clear your browser cache
Close unused browser tabs
Use a faster internet connection
52. Issue: Unable to copy/paste elements
Solution:
Use keyboard shortcuts (Ctrl+C / Ctrl+V or Cmd+C / Cmd+V)
Refresh the page and try again
53. Issue: Uploaded video not playing in preview
Solution:
Re-upload the video
Use MP4 format
Try previewing on a different device
54. Issue: Grouped elements not moving together
Solution:
Select the group and click "Group" again to re-apply
Double-check for hidden/unselected items
55. Issue: Layers overlap incorrectly
Solution:
Use Position → Forward/Backward to arrange layers
Lock elements once correctly placed
56. Issue: Can’t zoom in/out on design
Solution:
Use the zoom slider at the bottom right
Keyboard shortcuts: Ctrl/Cmd + or -
57. Issue: Watermarks on Pro content
Solution:
Either subscribe to Canva Pro
Or remove premium items and replace with free alternatives
58. Issue: Audio cuts off in exported video
Solution:
Ensure the audio length matches video length
Trim or extend audio using the audio editor
59. Issue: Can’t find previously used templates
Solution:
Check All your designs and Recent designs
Use Canva’s search with keywords you remember
60. Issue: Shared links not opening
Solution:
Check if the link is set to Anyone with the link
Try opening in incognito/private mode
61. Issue: File size too large to upload
Solution:
Compress your image/video before uploading
Use optimized formats like JPEG or MP4
62. Issue: Fonts not appearing correctly in downloaded PDF
Solution:
Use standard fonts compatible with PDF
Try downloading in PDF (Print) instead of PDF (Standard)
63. Issue: Can’t rename designs
Solution:
Click the file name at the top center
Type the new name and press Enter
64. Issue: Can’t undo/redo changes
Solution:
Use keyboard shortcuts: Ctrl/Cmd + Z (undo), Ctrl/Cmd + Y (redo)
Check if you're in the right layer/element
65. Issue: Images uploading upside down
Solution:
Use Canva’s Rotate tool to correct
Re-upload the image from a rotated original
66. Issue: Blurry preview when zoomed in
Solution:
Zoom only up to 100–125%
Canva previews are lower resolution for speed
67. Issue: Canvas area too small to design
Solution:
Use the Resize tool (Pro feature)
Use full screen (F11) for more space
68. Issue: Video transitions not applying
Solution:
Click on the space between pages and add transitions
Transitions work only between separate pages/slides
69. Issue: Trouble editing mobile designs on desktop
Solution:
Some mobile elements may behave differently
Re-arrange and adjust for larger screen size
70. Issue: Design won’t download with animation
Solution:
Export as MP4 or GIF only
Animations are not supported in static formats like PDF or PNG
71. Issue: Canva keeps logging you out
Solution:
Clear cache/cookies
Disable browser extensions like ad blockers
Try a different browser
72. Issue: Grid not snapping elements properly
Solution:
Turn on “Snap to grid” in View → Show rulers and guides
Use “Position” for precision
73. Issue: Difficulty adding YouTube links
Solution:
Hyperlinks must be exported in PDF to function
Canva doesn’t support embedded video players in designs
74. Issue: Missing font after switching devices
Solution:
Upload fonts to your Brand Kit (Pro only)
Use standard fonts for cross-device compatibility
75. Issue: Canva freezing while editing long videos
Solution:
Split video into parts
Use desktop version with more RAM
Keep project under 5 minutes if possible
76. Issue: Incorrect page numbers in multi-page PDF
Solution:
Manually add page numbers with text boxes
Recheck page order before export
77. Issue: Background image moves when editing text
Solution:
Lock the background layer
Or place background using Position → To back
78. Issue: Unable to duplicate a page
Solution:
Click on the page menu (...) and choose “Duplicate page”
If not working, manually copy and paste elements
79. Issue: Links not clickable in mobile PDF viewers
Solution:
Test in a desktop PDF reader
Ensure correct export format (PDF Standard or Print)
80. Issue: Elements snapping incorrectly on mobile
Solution:
Use desktop for precise alignment
Zoom in and use finger pinch gestures carefully
81. Issue: Videos not looping after export
Solution:
Canva videos don’t loop by default
Looping must be set in external video players or embedding code
82. Issue: Audio files play at wrong speed
Solution:
Check audio duration and waveform
Re-upload properly encoded MP3 or WAV file
83. Issue: Can’t add multiple audio tracks
Solution:
Canva only allows one audio track per design
For multiple tracks, split pages and add different audio per section (use video editors to merge)
84. Issue: Elements vanish after dragging
Solution:
Check if they moved outside the canvas
Use “Undo” or check Layers panel if available
85. Issue: Crop function not responding
Solution:
Select the image, click “Crop” again
If frozen, refresh browser or app
86. Issue: Canva won’t open on mobile
Solution:
Update the app
Restart phone
Clear app data/cache
87. Issue: Slideshow downloads as static image
Solution:
Choose MP4 or GIF format to preserve animations
Use multi-page design with transitions for slideshows
88. Issue: Drag-and-drop uploads not working
Solution:
Use the Uploads → Upload files button instead
Try a different browser if the issue persists
89. Issue: Shapes can’t be resized properly
Solution:
Hold Shift while dragging to maintain proportions
Use the toolbar to input exact size manually
90. Issue: Elements won’t rotate
Solution:
Select the element and use the rotate handle
Or manually enter angle in the top toolbar
91. Issue: Exported images look faded
Solution:
Use PDF (Print) or high-quality PNG
Check for transparent backgrounds or overlay filters
92. Issue: Design preview not updating
Solution:
Refresh the page
Re-open the design
Try logging out and in again
93. Issue: Deleted designs not recovering
Solution:
Check the Trash folder (items are saved for 30 days)
Contact Canva support if recently deleted
94. Issue: Error when duplicating large files
Solution:
Break the design into smaller files
Delete unused elements to reduce size
95. Issue: Transparency settings not working
Solution:
Only applicable to elements, images, and shapes
Not all fonts support transparency
96. Issue: Templates not fitting custom sizes
Solution:
Use Resize tool (Pro only)
Or manually adjust layout after copying elements
97. Issue: Problems when using Canva offline
Solution:
Canva requires an internet connection to save and sync
Use stable Wi-Fi or mobile data for uninterrupted access
98. Issue: Undo removes multiple changes
Solution:
Wait until each action is saved
Undo immediately after a change for accurate reversal
99. Issue: Keyboard shortcuts not working
Solution:
Make sure the canvas is active/clicked
Try different browser or refresh the page
100. Issue: Canva says “File type not supported”
Solution:
Use supported formats: JPG, PNG, SVG, MP4, GIF, MP3, PDF
Convert files using online tools if needed
101. Issue: Pages out of order in exported PDF
Solution:
Reorder pages inside Canva before downloading
Use the page manager (grid view) to drag and drop
102. Issue: Can’t insert emojis
Solution:
Use your system’s emoji keyboard (e.g., Windows + . or Cmd + Ctrl + Space)
Emojis may not render well in all fonts; test before finalizing
103. Issue: Audio volume too low in exported video
Solution:
Use a louder audio source
Adjust volume in an external video editor
104. Issue: Missing background in some pages
Solution:
Apply background to each page manually
Use “Apply to all pages” option when possible
105. Issue: Unable to upload SVG files
Solution:
Only simple SVGs are supported
Convert complex SVGs to PNG or flatten layers
106. Issue: Unexpected spacing in downloaded PDFs
Solution:
Use proper line height settings
Avoid copying/pasting text from Word without cleaning
107. Issue: Canva not syncing across devices
Solution:
Save and reload manually
Log out and back in to sync across devices
108. Issue: Design gets pixelated when printed
Solution:
Download in PDF (Print) format
Use CMYK color mode if printing professionally
109. Issue: Video download stuck at 0%
Solution:
Try another browser or device
Check for animations or videos causing lag
110. Issue: Undo clears multiple pages
Solution:
Use with caution; Canva groups some edits
Use version history to restore specific pages (Pro only)
111. Issue: Conflicting fonts in one design
Solution:
Use font pairs for consistency
Apply fonts via styles or brand kit
112. Issue: Animation effects not previewing
Solution:
Refresh the browser
Try previewing in “Present” mode
113. Issue: Design not centered when downloaded
Solution:
Manually center using gridlines
Use “Position → Center” tool
114. Issue: Elements snapping too aggressively
Solution:
Hold Shift to disable snap temporarily
Turn off “Snap to guides” in settings
115. Issue: Audio plays too early/late in timeline
Solution:
Use Canva’s audio trimming tool
Export and fine-tune in a dedicated video editor
116. Issue: Design names not saving
Solution:
Type and hit Enter
If issue persists, refresh browser
117. Issue: Brand Kit not applying globally
Solution:
Set brand font/colors as default
Apply manually for existing designs
118. Issue: PDF too large to email
Solution:
Export as PDF Standard instead of Print
Compress PDF using online tools
119. Issue: Error when copying to another team
Solution:
Make sure both teams have access
Use “Share → Template link” if cross-team copy fails
120. Issue: Text gets cut off in narrow shapes
Solution:
Increase shape size
Adjust padding or resize text manually
121. Issue: Download button grayed out
Solution:
Ensure you're logged in
Wait for autosave or refresh
122. Issue: Shadow effect not visible
Solution:
Increase blur or transparency
Try on contrasting backgrounds
123. Issue: Canva loads blank white screen
Solution:
Clear cache and cookies
Restart browser or switch to another one
124. Issue: Can’t apply filters to video
Solution:
Use Adjust tool for brightness/contrast
Canva doesn’t support video-style filters like Instagram
125. Issue: Shared designs missing audio
Solution:
Share with edit access
Ensure the audio file isn’t deleted from uploads
126. Issue: Design not appearing in mobile app
Solution:
Sync delay—refresh app or reinstall
Check internet connection
127. Issue: Duplicate designs overwriting originals
Solution:
Rename duplicates immediately after creating
Use “Make a copy” instead of “Save as”
128. Issue: PNG file too large
Solution:
Use JPG for photos
Compress PNG online if transparency isn’t needed
129. Issue: Text animations glitch on preview
Solution:
Avoid overlapping text boxes
Use simpler animations or download to test
130. Issue: Keyboard input lags while typing
Solution:
Disable browser extensions
Reduce number of open tabs or apps
131. Issue: Design background color changes after export
Solution:
Avoid using semi-transparent backgrounds
Export in correct format: PNG (transparent), PDF (flat color)
132. Issue: Broken text formatting when copying
Solution:
Use “Paste and match style” option
Reformat inside Canva to avoid issues
133. Issue: Video thumbnail not editable
Solution:
Choose the first frame carefully
Canva auto-selects first page as thumbnail
134. Issue: Hyperlinks disappear in shared presentation
Solution:
Share as a view link or download as PDF
Don’t export as image or MP4 if links are needed
135. Issue: Text not wrapping in mobile view
Solution:
Reduce font size or container width
Use “Auto-fit” and test in mobile preview
136. Issue: Shape corners not rounding properly
Solution:
Use the “Rounded corner” adjustment slider
Not all shapes support full rounding
137. Issue: Color palette not applying to new elements
Solution:
Manually apply brand colors
Use styles or theme colors for consistency
138. Issue: Pages won’t scroll in multi-page view
Solution:
Refresh and reopen design
Use grid view (icon at bottom right)
139. Issue: Duplicate text when pasting
Solution:
Use Ctrl+Shift+V (paste plain text)
Avoid using rich-text editors for input
140. Issue: Can’t insert tables
Solution:
Canva doesn’t support tables natively
Simulate with boxes and text for table appearance
141. Issue: Blurry export from mobile
Solution:
Switch to desktop
Download as PDF (Print) or high-resolution PNG
142. Issue: Video uploads stuck at 99%
Solution:
Cancel and retry
Use MP4 (H.264 codec) under 1GB in size
143. Issue: Can’t animate grouped elements
Solution:
Animate individual elements, then group
Some animations apply only to text or images
144. Issue: Canvas shifts while editing
Solution:
Zoom out to get full view
Lock background elements
145. Issue: Transparent PNG has white background
Solution:
Make sure “Transparent background” is checked
Export as PNG, not JPG
146. Issue: Error code 500 while saving
Solution:
Wait and retry
Check Canva status page for outages
147. Issue: Can't access version history
Solution:
Version history is a Pro feature
Upgrade or save manual copies
148. Issue: Design won't open from link
Solution:
Check sharing permissions
Make sure user is logged in with the correct account
149. Issue: Can't change font color
Solution:
Select exact text area
Check layer lock or grouping issues
150. Issue: Watermark remains after paying
Solution:
Refresh browser
Go to Purchases tab and re-download
151. Issue: Canva deletes elements after copying a page
Solution:
Wait for the design to autosave before copying
Refresh if elements disappear unexpectedly
152. Issue: Can't add animation to entire page
Solution:
Canva only allows animation per element or page
Use page-level animation by selecting the page number and clicking “Animate”
153. Issue: Page numbers not showing in PDF
Solution:
Manually insert text boxes for page numbers
Canva doesn't auto-generate pagination
154. Issue: Difficulty resizing design to fit social platforms
Solution:
Use Magic Resize (Pro feature)
Or create a new design using the recommended dimensions and copy content manually
155. Issue: Can’t align multiple elements perfectly
Solution:
Use “Position → Tidy up” for alignment
Enable rulers and guides
156. Issue: Elements snapping off the page
Solution:
Zoom out and reposition
Use “Position → Center” or lock them in place
157. Issue: Canva slows down with many pages
Solution:
Split design into multiple files
Limit animations and video content
158. Issue: Fonts not displaying correctly in shared file
Solution:
Use fonts available in all Canva accounts
Or upload font via Brand Kit (Pro feature)
159. Issue: Loss of audio timing after export
Solution:
Canva doesn't offer timeline sync like video editors
Use external video software for accurate syncing
160. Issue: Design links open in a new tab instead of same tab
Solution:
This is expected for PDFs and web viewers
Use embed options with controlled target settings
161. Issue: Can't paste copied design into another file
Solution:
Use “Copy to clipboard” inside Canva and paste into the new file
Some features (like videos) may not transfer
162. Issue: Rounded shapes become pixelated
Solution:
Increase export resolution (PDF or high-quality PNG)
Avoid scaling up low-res shapes
163. Issue: Watermarks reappear on published design
Solution:
Ensure all premium elements are licensed or replaced
Check “Purchases” tab and re-apply if needed
164. Issue: Photo grid won't accept drop
Solution:
Only image elements can be dropped in grids
Reset the grid if it’s unresponsive
165. Issue: PDF hyperlinks only work on first page
Solution:
Reapply links to every element across pages
Export as PDF Standard, not Print
166. Issue: Icons exporting as blurry
Solution:
Download as SVG (Pro only) or PDF for best quality
Use larger icons and scale down when needed
167. Issue: Undo doesn't reverse image filters
Solution:
Use “Reset” in the image adjust panel
Reapply desired filter instead
168. Issue: Background video doesn't loop
Solution:
Canva videos don't loop automatically
Use loop settings in web embedding or video editors
169. Issue: Duplicated text boxes misaligned
Solution:
Use arrow keys or “Position → Align”
Zoom in for pixel-perfect adjustments
170. Issue: Issue with sharing team folders
Solution:
Only team admins can share folders
Check folder permission settings
171. Issue: Animated text exports as static
Solution:
Export as MP4 or GIF
Check if animation is applied to the correct text layer
172. Issue: Difficulty selecting behind layers
Solution:
Use Ctrl/Command + click to cycle through layers
Or use the Layers panel if available
173. Issue: Download link expired
Solution:
Re-download from Canva
Share a fresh link from “Your Projects”
174. Issue: SVG imports with missing elements
Solution:
Flatten complex SVGs
Remove unsupported effects before uploading
175. Issue: Mobile design view shows different spacing
Solution:
Canva mobile doesn’t always render desktop layout
Adjust spacing manually and preview in both modes
176. Issue: Can't scroll on long pages in editor
Solution:
Use the grid view
Zoom out to access long designs
177. Issue: Brand fonts disappear from design
Solution:
Ensure you are logged into the correct team
Reapply brand kit or reset styles
178. Issue: Videos freeze during presentation
Solution:
Ensure internet speed is stable
Pre-download the video version if needed
179. Issue: Collaborators can’t comment
Solution:
Change link sharing settings to “Anyone with the link can comment”
Ensure they’re logged in to Canva
180. Issue: MP4 has no audio after export
Solution:
Check if audio was muted or trimmed
Re-add audio and export again
181. Issue: PDF file exceeds email size limit
Solution:
Use compressed export
Send via link instead of attachment
182. Issue: Timeline not available in video editor
Solution:
Use Canva's advanced video editor (available in Pro)
Or use third-party software for detailed editing
183. Issue: Text box locked and can't edit
Solution:
Unlock element by right-clicking and selecting “Unlock”
Then click twice to enter text mode
184. Issue: Transparent background still shows color
Solution:
Ensure no background shape is covering the canvas
Select “Transparent Background” on PNG export
185. Issue: Font weight options missing
Solution:
Not all fonts include bold/italic/medium weights
Use alternative fonts or upload your own (Pro)
186. Issue: Canva templates too generic
Solution:
Customize with brand colors and fonts
Combine elements from multiple templates
187. Issue: Exported GIF is too fast
Solution:
Adjust page duration before export
GIF uses per-page timing, not animation speed
188. Issue: Thumbnail selection not available
Solution:
Canva auto-chooses the first page as thumbnail
Rearrange or design a custom first page
189. Issue: Can’t reorder uploads
Solution:
Upload order is fixed
Use folders to organize uploads
190. Issue: Download includes extra blank page
Solution:
Delete empty pages before exporting
Use grid view to check page count
191. Issue: Poor export quality in GIFs
Solution:
Use MP4 for higher quality
Minimize animations and use clear graphics
192. Issue: Designs missing from recent projects
Solution:
Check Trash or Shared with You tabs
Ensure you are logged into the correct team/account
193. Issue: Chart values reset after editing
Solution:
Always press “Done” after editing chart values
Don’t click outside before confirming
194. Issue: Canva deletes shared links after time
Solution:
Links remain active unless deleted
Recreate if link becomes inaccessible
195. Issue: Locked out due to too many logins
Solution:
Wait a few minutes
Reset password if account is temporarily blocked
196. Issue: Can’t group text with images
Solution:
Select both elements → Right-click → Group
Or use the “Group” button on top bar
197. Issue: Gradient color not available
Solution:
Use gradient elements or search “gradient” in Elements
Canva doesn’t allow manual gradient creation (yet)
198. Issue: Presentation mode lags
Solution:
Close other tabs
Download as MP4 or PDF for smoother playback
199. Issue: Text alignment changes on export
Solution:
Ensure alignment is set (left/center/right)
Avoid dragging text to align manually
200. Issue: Cannot copy entire design to another account
Solution:
Share as a template link
Or download and re-upload manually
201. Issue: Can’t apply filters to grouped images
Solution:
Ungroup images
Apply filter individually, then regroup
202. Issue: Design elements move when switching devices
Solution:
Use Canva’s alignment tools
Stick to grid and avoid manual pixel dragging
203. Issue: Hyperlinks not clickable in JPG or PNG
Solution:
Export as PDF Standard for clickable links
204. Issue: Can’t change chart colors
Solution:
Select chart → Click "Colors" in the top toolbar
Choose custom or brand colors
205. Issue: Text overlapping in small screen previews
Solution:
Use fewer fonts and larger spacing
Test responsiveness manually
206. Issue: Images download with white background despite transparency
Solution:
Ensure no white shape or object is in the background
Use “Transparent background” option on PNG download
207. Issue: Video volume too low
Solution:
Use external software to amplify volume
Canva lacks audio level control
208. Issue: Design not saving
Solution:
Check internet connection
Refresh browser and log in again
209. Issue: Can't upload large PDFs
Solution:
Compress PDF using online tools
Keep uploads under Canva’s file size limit (100 MB)
210. Issue: Blur effect not working on grouped objects
Solution:
Apply blur to each object separately before grouping
211. Issue: Grid view shows blank thumbnails
Solution:
Clear browser cache
Try a different browser or device
212. Issue: Text box keeps resizing automatically
Solution:
Disable “Auto-fit” option
Set fixed width manually
213. Issue: Smartmockups not showing all previews
Solution:
Use a larger image or remove transparency
Mockups may not display correctly with small or low-res images
214. Issue: YouTube thumbnail quality poor
Solution:
Export as JPG (100% quality)
Use correct size (1280x720 px)
215. Issue: Exported PDF file opens zoomed out
Solution:
Add bleed/margins to prevent cropping
View using full-screen PDF readers
216. Issue: Changes not reflected in shared template
Solution:
Users must refresh their copy of the template manually
Changes to a template won’t affect existing copies
217. Issue: Wrong aspect ratio in downloaded design
Solution:
Always select correct size before exporting
Use "Resize" to fix before download
218. Issue: Canva mobile app crashing
Solution:
Update app
Clear cache or reinstall
219. Issue: Elements behind cannot be selected
Solution:
Use Ctrl/Cmd + Click to cycle selection
Move forward/backward using position options
220. Issue: Audio not aligned with slides
Solution:
Split slides into shorter videos and sync in video editor
221. Issue: Unable to add password to presentation
Solution:
Canva doesn’t support password-protected links
Use Google Drive or PDF tools to add password
222. Issue: Elements snap incorrectly to guides
Solution:
Zoom in for precision
Temporarily disable snapping
223. Issue: Template link opens as blank
Solution:
Recreate and resend template
Avoid special characters in titles
224. Issue: Blur tool affects entire image
Solution:
Use shape overlays with transparency instead
Canva doesn’t support selective blur
225. Issue: Videos auto-play in presentation
Solution:
Canva auto-plays videos in preview
For control, export as MP4 and embed elsewhere
226. Issue: Canva deletes uploaded video
Solution:
Re-upload
Ensure file type is supported (MP4, MOV, etc.)
227. Issue: Charts not showing correct numbers
Solution:
Check number format settings
Use commas or periods based on locale
228. Issue: Cannot copy elements to other browser tab
Solution:
Use “Copy to clipboard” inside Canva only
Cross-tab copy-paste not supported
229. Issue: Lost access to design after leaving a team
Solution:
Designs are tied to teams
Request access from admin or make a personal copy before leaving
230. Issue: Elements disappear in downloaded file
Solution:
Ensure no layers are locked or off-canvas
Flatten complex designs before export
231. Issue: Can't change animation speed
Solution:
Canva only allows duration changes per slide
Use external editors for custom animation timing
232. Issue: Background elements shift after zooming
Solution:
Lock background layers
Avoid using grouped backgrounds
233. Issue: App font doesn’t match desktop font
Solution:
Stick to standard web-safe fonts
Update app or report rendering bugs
234. Issue: Exports show different colors
Solution:
Export in PDF Print with CMYK
Monitor calibration may also affect colors
235. Issue: PDF text becomes selectable boxes
Solution:
Use standard fonts
Avoid outline or stroke effects on text
236. Issue: Transparent designs appear darker
Solution:
This is due to checkerboard preview
Real export will be normal
237. Issue: Uploaded GIFs lose animation
Solution:
Ensure original file is animated
Canva only supports looping GIFs under 25 MB
238. Issue: Grouped icons shift during export
Solution:
Use align tools before exporting
Export as image group (PNG/JPG)
239. Issue: Can’t upload font despite being Pro
Solution:
Use TTF, OTF, or WOFF files only
Try smaller file size and simpler names
240. Issue: Charts don’t update data automatically
Solution:
Canva doesn't support live data
Manually update charts as needed
241. Issue: Object shadows cut off at edges
Solution:
Increase canvas padding
Don’t place shadowed objects near borders
242. Issue: Hyperlinked text doesn’t retain style
Solution:
Apply style after adding hyperlink
Recheck link after changes
243. Issue: Can’t zoom in on Canva mobile
Solution:
Use pinch-to-zoom
Or design on desktop for full control
244. Issue: Canva freezes while duplicating pages
Solution:
Limit pages to under 50 per file
Clear cache or split design
245. Issue: Missing export file
Solution:
Re-export
Check “Your Projects” under Downloads
246. Issue: Can’t print directly from Canva
Solution:
Download as PDF and print via system print menu
247. Issue: Delay in showing new uploads
Solution:
Refresh “Uploads” panel
Wait for upload to process fully
248. Issue: Canva design not suitable for Instagram stories
Solution:
Use 1080x1920 px template
Avoid landscape designs
249. Issue: Elements get cut off in grid view
Solution:
Use “Fit to Page” option
Adjust padding and spacing
250. Issue: Canva video won’t play on some browsers
Solution:
Export as MP4
Ensure browser supports embedded video playback
251. Text not aligning properly
Solution: Use the alignment tools (top menu) and double-check for extra spaces or hidden elements.
252. Page numbers not showing in exported PDF
Solution: Manually add page numbers using text elements. Canva doesn’t auto-generate page numbers.
253. Duplicate uploads appearing
Solution: Refresh the uploads tab and remove any redundant files manually.
254. Design resets after re-login
Solution: Make sure you’re logged into the correct account and have an active internet connection for auto-save.
255. Unable to resize grouped elements
Solution: Ungroup the elements, resize them individually, then regroup them.
256. Shapes distort when resized
Solution: Hold Shift while resizing to maintain the original proportions.
257. Collaborator comments not visible
Solution: Ask collaborators to refresh the browser. Re-send the link if necessary.
258. MP4 download has no audio
Solution: Re-upload the audio file. Ensure it's in supported format and correctly placed on the timeline.
259. Embedded video won’t autoplay
Solution: Use platforms like YouTube/Vimeo that support autoplay. Canva embeds may not autoplay due to browser restrictions.
260. Low image quality in large posters
Solution: Use high-resolution images and export as PDF Print (300 DPI) for best quality.
261. Emoji not displaying properly
Solution: Use system emojis (from OS) or upload emoji images (PNG format) instead.
262. Can’t find uploaded files
Solution: Use the search bar in the "Uploads" panel with specific keywords.
263. Blurred lines in design preview/export
Solution: Zoom in before exporting. Export as PDF Print or SVG for sharp lines.
264. Real-time edits not syncing
Solution: Refresh the page or reopen the design. Collaborators may need to do the same.
265. Color palette disappears mid-edit
Solution: Save your design, refresh the page, and reopen to restore the palette.
266. Animated GIF uploads show only 1 frame
Solution: Ensure the original file is animated and under 25 MB.
267. Borders uneven or misaligned
Solution: Use Canva's rulers and guides to set equal spacing. Zoom in for precision.
268. Download fails halfway
Solution: Clear browser cache, reduce file size or number of pages, and retry.
269. Files not saving into folders
Solution: Double-check folder selection before saving. You can move files manually afterward.
270. Transitions not working in presentations
Solution: Canva has limited transitions. Use animations instead or export to PowerPoint for more options.
271. Design looks pixelated in preview
Solution: Export to see actual resolution. Preview mode may lower image quality for speed.
272. Collaborator overwrote my changes
Solution: Use version history to restore your edits. Avoid editing the same page simultaneously.
273. Old version exported
Solution: Confirm design is saved (green check icon), refresh, then export again.
274. Text formatting lost on paste
Solution: Use Ctrl+Shift+V to paste without formatting, then apply Canva styles manually.
275. Canva app won’t open
Solution: Update the app or reinstall it from the app store.
276. Images not perfectly centered
Solution: Use the "Position" tool and align elements horizontally/vertically.
277. Unable to remove audio track
Solution: Click on the audio track and hit delete. Use “Audio” panel to manage sounds.
278. Video animation preview not loading
Solution: Use the play button in the top toolbar. If that fails, export and check.
279. Icons missing from exports
Solution: Reinsert the icon. Use flat icons without effects or shadows.
280. Can’t access Brand Kit
Solution: The Brand Kit feature is only available for Pro accounts.
281. Text wrapping issues on mobile
Solution: Use short phrases, and adjust text box width and font size accordingly.
282. JPG files are too large
Solution: Export as PNG and compress using external tools like TinyPNG or ILoveIMG.
283. PDF export has wrong orientation
Solution: Set the design dimensions to match your required page layout (portrait/landscape).
284. Design opens in old version
Solution: Refresh or clear cache. Login to the right account to access the updated version.
285. Pro trial expired unexpectedly
Solution: Contact Canva support to review billing. Trials end after 30 days unless canceled.
286. Zoom feature missing
Solution: Use browser zoom (Ctrl + / Ctrl -). Some devices may not support Canva zoom tools.
287. Exporting takes too long
Solution: Simplify design, reduce layers, or split into multiple designs.
288. Background color won’t apply
Solution: Make sure the canvas (not a shape) is selected before applying the color.
289. Logo distorted after resizing
Solution: Hold Shift during resize to maintain proportion or use "Lock aspect ratio".
290. Video jumps between scenes
Solution: Ensure smooth transition timing and consistent slide duration.
291. Slideshow skips pages during playback
Solution: Review each slide’s timing; animations may auto-advance faster than expected.
292. Undo function not working
Solution: Save and refresh. Undo may break during a crash or timeout.
293. Table border missing or inconsistent
Solution: Use line elements manually for consistent table borders.
294. Printed design looks blurry
Solution: Use 300 DPI resolution. Export as PDF Print, not JPG.
295. SVG file won’t upload
Solution: Clean the SVG (remove scripts or clip paths), ensure it’s under 25 MB.
296. Overlapping elements in live presentation
Solution: Lock all positioned elements and preview the design before sharing.
297. Shadow effect too subtle
Solution: Increase transparency or duplicate the layer for a darker shadow.
298. Audio not exporting with image
Solution: Use MP4 video format for exporting audio-visual content.
299. Resize tool changes layout
Solution: Manually adjust after resizing or duplicate design before using Resize tool.
300. Page thumbnails missing in editor
Solution: Scroll slowly to trigger rendering, or refresh the design file.
301. Design text cuts off after download
Solution: Increase text box size and avoid placing text too close to the edge.
302. Can't log in with Google account
Solution: Clear browser cache or try logging in from incognito mode.
303. Canva not saving changes
Solution: Ensure you’re connected to the internet and wait for the green “All changes saved” icon.
304. Cannot upload .mov files
Solution: Convert .mov to .mp4 using online converters before uploading.
305. Presentation auto-advances too quickly
Solution: Adjust animation and transition durations manually for each page.
306. Blurred photos in collage templates
Solution: Replace with high-resolution images and avoid stretching them.
307. Text box won't move
Solution: Unlock the layer if it’s locked. Use arrow keys for fine adjustments.
308. Canva app crashes on Android/iOS
Solution: Clear app cache, update the app, or reinstall it.
309. Upload gets stuck at 99%
Solution: Cancel and re-upload. Compress the file if it’s too large.
310. Hyperlinks don’t work in JPG/PNG
Solution: Export as PDF to retain clickable links.
311. Fonts change during download
Solution: Use Canva fonts or upload licensed fonts properly before applying.
312. Cannot duplicate folder
Solution: Manually duplicate each design; Canva doesn’t support folder duplication yet.
313. GIFs download with white background
Solution: Transparent GIFs require a Pro account and transparent background export.
314. Grid elements shift during edit
Solution: Lock elements after aligning them in the grid.
315. Canva won’t open in Safari
Solution: Use Chrome or Firefox for better compatibility.
316. Line thickness inconsistent across pages
Solution: Set exact line weight from the toolbar (e.g., 2px, 4px).
317. Design color looks different after export
Solution: Use RGB for screen and CMYK for print. Export as PDF Print for true colors.
318. Unable to edit SmartMockups
Solution: Only images can be added to mockups. No text or video allowed.
319. Audio disappears after downloading video
Solution: Ensure audio is within the timeline range of the video duration.
320. Grid snapping not working
Solution: Enable “Snap to grid” in the View settings.
321. Can't upload files in mobile app
Solution: Use desktop for bulk uploads or check app permissions.
322. Multiple animations cause lag
Solution: Limit the number of animations per design or use simpler effects.
323. Presentation mode skips audio
Solution: Audio playback works only in video exports, not during presentations.
324. Can’t paste text into a locked design
Solution: Unlock the element or duplicate the design and paste in a new text box.
325. Downloaded file is too dark/light
Solution: Calibrate monitor and adjust brightness/saturation manually before export.
326. Background video won’t loop
Solution: Canva doesn’t support looping background video natively. Reinsert for desired duration.
327. PDF hyperlinks not working in mobile view
Solution: Test on multiple devices; some mobile viewers don’t support interactive PDFs.
328. Design page count exceeds limit
Solution: Split your project into multiple files. Canva maxes out at 100 pages per design.
329. Canva removes white borders in PNG
Solution: Add a transparent rectangle background to keep the spacing.
330. Unable to edit uploaded PDF
Solution: Canva’s PDF import works best with simple layouts. Reformat complex files manually.
331. QR code doesn’t scan
Solution: Ensure QR code is clear, high resolution, and large enough.
332. Brand logos lose quality in exports
Solution: Upload SVG versions of logos for sharp exports.
333. Canva keyboard shortcuts not working
Solution: Check if your keyboard layout or browser extensions are interfering.
334. Video transitions stutter
Solution: Use shorter transitions and export in 1080p MP4.
335. Watermark remains after purchase
Solution: Refresh the design and re-download. If issue persists, contact Canva support.
336. Video download has black screen
Solution: Ensure no overlapping elements block the video. Re-render the export.
337. Design moves slightly on export
Solution: Lock all elements before exporting to preserve layout.
338. Design loads slowly
Solution: Split into smaller sections and use fewer animated elements.
339. Can't find deleted folder
Solution: Check the Trash section in “Projects.” Restore if available.
340. Can't rotate grouped items
Solution: Ungroup, rotate individually, and regroup.
341. Page keeps jumping while editing
Solution: Turn off rulers or guidelines. Clear browser cache.
342. Animated text doesn’t export properly
Solution: Export as MP4 instead of GIF for better animation quality.
343. Photo frames not updating
Solution: Drag image over the frame until it snaps in. Try replacing if stuck.
344. Cropping resets on image reload
Solution: Reapply the crop and lock the image afterward.
345. File download button unresponsive
Solution: Save changes, refresh the page, and try again.
346. Can't access team templates
Solution: Check if you’re in the correct team workspace with the proper role.
347. Undo/Redo causes element misplacement
Solution: Avoid multiple fast clicks. Use version history for major reversions.
348. Animation preview stuck loading
Solution: Reload the page or restart the app.
349. Can’t type Sinhala/Tamil properly
Solution: Use Unicode-compatible fonts like Noto or upload custom fonts.
350. "Resize" changes font unexpectedly
Solution: Manually adjust font size after resizing. Avoid auto-scale options.
351. Canva not syncing across devices
Solution: Log out and back in. Wait a few minutes for sync to complete.
352. Canva freezing on low-end devices
Solution: Use “Canva Lite” on mobile or reduce file complexity on desktop.
353. Comments not saving
Solution: Post comment and wait for confirmation. Refresh if needed.
354. Audio track not aligning with animation
Solution: Manually match audio timing with animation duration.
355. Search function gives irrelevant results
Solution: Use specific keywords and apply filters (icons, photos, videos, etc.).
356. Custom color palette not saving
Solution: Save it to Brand Kit (Pro users) or add it manually in each project.
357. Can’t download transparent background
Solution: Requires Canva Pro. Upgrade or use external tools for background removal.
358. Download size exceeds 100 MB
Solution: Split the design or compress images/videos before upload.
359. Element layer order changes randomly
Solution: Use the “Position” tool to manually set layer order.
360. Can’t open shared design link
Solution: Check permission settings (view/edit) and ensure recipient is logged in.
361. Design doesn’t appear in shared folder
Solution: Re-share the design, then move it to the correct folder.
362. Color shift when printed
Solution: Use CMYK-compatible colors and do a test print first.
363. Broken text wrap
Solution: Adjust line spacing and text box width manually.
364. Canva lags when using complex fonts
Solution: Use lighter fonts or reduce design size.
365. Video playback muted by default
Solution: Viewer needs to unmute manually; Canva can’t auto-play with sound.
366. Canva showing white screen on start
Solution: Clear browser cache or use a different browser.
367. Can’t rotate videos
Solution: Use a third-party video editor to rotate before uploading.
368. Canva won’t accept HEIC images
Solution: Convert to JPG or PNG using online tools.
369. Timeline audio trimming not precise
Solution: Use external audio editor for accurate trimming, then upload to Canva.
370. Zoomed-in photos look pixelated
Solution: Use higher resolution images and avoid stretching.
371. No alert for unsaved changes
Solution: Monitor the “All changes saved” label or manually click File > Save.
372. Collaboration lagging heavily
Solution: Reduce active users or split the design into sections.
373. Export to PowerPoint fails
Solution: Try exporting as PDF first, then convert to PPT using external tools.
374. SmartMockups not working on mobile
Solution: Use Canva desktop for full SmartMockup functionality.
375. Can’t center text vertically
Solution: Use “Position” tool > “Middle” option.
376. Images flipped after resizing design
Solution: Check “Flip” settings before resizing. Re-align manually if needed.
377. Animated stickers not showing in preview
Solution: Export the file or refresh the editor for correct preview.
378. Page background won't change
Solution: Click on a blank area of the canvas before applying a background color.
379. No spell-check feature
Solution: Copy-paste content into a word processor or use Grammarly browser extension.
380. No page outline in print
Solution: Add borders manually using line elements if needed.
381. Transparent PNG has gray background
Solution: Use proper export settings (transparent background ON, Pro feature).
382. Multilingual fonts not supported
Solution: Use universal fonts like Noto Sans or upload your own.
383. "Edit image" button not working
Solution: Clear cache or switch to another browser.
384. Text curves differently in mobile
Solution: Avoid extreme curve angles and check preview in desktop and mobile view.
385. Images not uploading from Google Drive
Solution: Ensure Canva has permission to access your Google account.
386. No option to upload font
Solution: Available only for Canva Pro accounts.
387. Design not searchable in Projects
Solution: Rename file with keywords and use search filters.
388. Font size appears different across devices
Solution: Test your design on multiple devices to adjust accordingly.
389. Can’t delete pages from PDF export
Solution: Use a PDF editor after export or duplicate design excluding unwanted pages.
390. Overlapping text in mobile preview
Solution: Use responsive layout techniques and avoid tight spacing.
391. Elements snap incorrectly in grid
Solution: Zoom in for better control and use guides.
392. Voice-over tool missing
Solution: Canva doesn’t have native voice-over. Record separately and upload.
393. Wrong units (px/inches/mm)
Solution: Set correct size when creating design or use Resize tool (Pro).
394. Audio overlaps in timeline
Solution: Place only one audio file at a time or trim precisely.
395. Preview doesn’t show correct animation speed
Solution: Trust the exported file timing for accuracy.
396. No backup after accidental deletion
Solution: Use the “Version History” or check Trash to restore.
397. Can't reorder slides easily
Solution: Use the “Grid View” and drag pages into desired order.
398. Design renders blurry in social media preview
Solution: Export in 1080px width and use correct aspect ratios.
399. GIF file exceeds size limit
Solution: Reduce resolution, frame rate, or duration.
400. Canva Pro features locked after payment
Solution: Log out and log back in. If still locked, contact support with payment proof.
401. Can't apply page transitions
Solution: Use the "Animate" tab on each page and apply transitions like "Slide" or "Fade."
402. Elements not aligning properly
Solution: Use “Position” tool and enable rulers/guides for precise alignment.
403. Canva freezing when uploading videos
Solution: Upload one file at a time and reduce video file size beforehand.
404. Elements jump position when duplicating pages
Solution: Lock elements before duplicating the page.
405. Music volume too loud or low
Solution: Use audio volume settings or edit volume in a third-party app before uploading.
406. No undo option on mobile app
Solution: Use the “Back” arrow or double-tap with two fingers to undo.
407. Image zooms in automatically
Solution: Resize the frame or use “Crop” tool to adjust the visible area.
408. Canva not loading in Firefox
Solution: Update browser or switch to Chrome/Edge.
409. Video thumbnail not customizable
Solution: Use the first frame of the video as a custom thumbnail.
410. Cannot animate grouped elements together
Solution: Animate each element individually or flatten into one image before animating.
411. Shapes change size during animation
Solution: Lock aspect ratio or apply “None” animation to prevent warping.
412. Hyperlinks not clickable in preview
Solution: Test the link after downloading the PDF file (not in editor).
413. Stickers don’t loop
Solution: Use short loop animations or GIFs instead.
414. Export cuts off part of the design
Solution: Increase canvas size slightly and reposition elements away from edges.
415. Text shadow not showing in download
Solution: Flatten text before downloading or adjust shadow opacity.
416. Blur effect doesn't apply to background
Solution: Select only the image, not the page background, and apply blur via “Edit Image.”
417. Can't change video playback speed
Solution: Speed adjustment isn’t supported. Use external editor to change speed.
418. Canva app stuck on logo screen
Solution: Restart device, clear cache, and update app.
419. Too many fonts loaded slows down editor
Solution: Use only required fonts and remove unused ones from brand kit.
420. Can't move multiple pages at once
Solution: Use “Grid View” and manually drag them one by one (bulk page move not supported).
421. Audio auto-plays after export
Solution: Control playback via the hosting platform. Canva exports don’t have autoplay settings.
422. Line spacing resets after download
Solution: Manually reapply line height and spacing settings before export.
423. Cannot add page numbers
Solution: Manually add text boxes or use templates with numbering.
424. Text alignment off in downloaded file
Solution: Use “Center” alignment and double-check padding in text box.
425. Design loading takes too long
Solution: Split large designs into smaller files and remove unused assets.
426. Only part of design appears in Facebook post
Solution: Use recommended 1200x630 px size for Facebook sharing.
427. Download button greyed out
Solution: Ensure all uploads are complete and editor is fully loaded.
428. Grid overlay missing
Solution: Enable “Show rulers and guides” under File > View settings.
429. Can't find imported Google Drive files
Solution: Reauthorize Canva’s access to your Google account.
430. Animation too fast
Solution: Increase page duration or use slower animation styles like “Rise” or “Fade.”
431. Video length exceeds maximum
Solution: Canva allows up to 1-hour videos. Split into parts if necessary.
432. "Resize" tool missing
Solution: Only available for Canva Pro users.
433. PDF links overlap
Solution: Avoid overlapping text boxes with hyperlinks.
434. Cannot reorder audio
Solution: Delete and re-add audio to change position in timeline.
435. Unable to flatten multiple elements
Solution: Select elements, then right-click > “Group,” then “Download as PNG.”
436. File corrupted on export
Solution: Try downloading in a different format. If issue persists, duplicate design and retry.
437. No option for auto-save on mobile
Solution: Canva auto-saves regularly. Wait for “All changes saved” notification.
438. Can't set custom animation duration
Solution: Only default speeds available. Export and edit in external video editor for custom timing.
439. Voice-over not syncing with slides
Solution: Time your slide transitions manually to match voice-over duration.
440. GIF flickers during preview
Solution: Reduce animation frames or export in MP4 instead.
441. Text cursor disappears
Solution: Click outside and back into the textbox. Refresh if issue continues.
442. Color picker not accurate
Solution: Use HEX codes for precise color matching.
443. Can’t preview long designs smoothly
Solution: Zoom out to view entire design or break it into sections.
444. Layered objects not clickable
Solution: Use “Position” “Bring forward” or right-click to rearrange layers.
445. Music restarts after each slide
Solution: Combine all pages into one long video to maintain continuous audio.
446. Shadow effect not applying to grouped elements
Solution: Apply shadow to individual elements before grouping.
447. No tool for curved images
Solution: Use pre-curved frames or warp images externally before uploading.
448. No "Save as Template" option
Solution: Click “More” “Template” if you have Pro or Team permissions.
449. Can't adjust image transparency in mobile app
Solution: Use desktop version for full transparency controls.
450. Design doesn’t look the same on shared link
Solution: Ask the viewer to open it in Canva with the same fonts loaded.
451. Embed code not working on website
Solution: Ensure site allows iframe embeds and paste code in HTML view.
452. No page background audio support
Solution: Add audio in timeline manually, not to individual pages.
453. Cannot paste into Canva text box
Solution: Use Ctrl+Shift+V to paste plain text if format issues occur.
454. No spell-check in mobile app
Solution: Use Grammarly keyboard or copy text to external spell checker.
455. Audio cuts off early in video export
Solution: Extend page durations to match audio length.
456. Video sound quality reduces on export
Solution: Use high-bitrate audio and export in MP4 with 1080p setting.
457. Social media previews show wrong image
Solution: Upload custom thumbnail to the social platform directly.
458. Canva slows down with too many tabs open
Solution: Limit open designs and tabs. Use one project at a time.
459. Missing transition between specific pages
Solution: Reapply animation or duplicate page and reinsert.
460. SmartMockups blurry
Solution: Upload high-res image and ensure mockup resolution is 1080p+.
461. Mobile app design doesn’t match desktop
Solution: Always preview on both before publishing.
462. Undo deletes unintended elements
Solution: Use version history for precise rollback.
463. Pages stuck loading at 0%
Solution: Refresh browser, clear cache, and try again.
464. Grid layout not saving
Solution: Lock elements and save design immediately after arranging.
465. Fonts shift position on mobile view
Solution: Avoid right-aligned fonts and test mobile preview.
466. Audio previews not playing
Solution: Re-upload or convert audio to MP3/MP4 and try again.
467. Can’t group videos with text
Solution: Group not supported for videos. Use layers instead.
468. Slide animation removed after resize
Solution: Reapply animation after resizing.
469. No backup folder available
Solution: Duplicate files manually for safety.
470. Toolbar not showing up
Solution: Zoom out or refresh editor to reveal the hidden toolbar.
471. Design text blurry on mobile device
Solution: Increase font size and use bold fonts for better clarity.
472. Cannot insert symbols like © or ®
Solution: Use keyboard shortcuts (e.g., Alt+0169 for ©).
473. No "Fit to screen" option
Solution: Use Zoom slider or Ctrl+0 to fit design to view.
474. Changes lost after browser crash
Solution: Canva autosaves, but frequent manual saves reduce data loss risk.
475. Default font keeps changing
Solution: Set your preferred font in Brand Kit (Pro users only).
476. Exported video plays too fast
Solution: Recheck animation timing and page durations.
477. Empty thumbnails in project folder
Solution: Refresh folder or log out/in to regenerate previews.
478. File format not supported warning
Solution: Convert unsupported files (like .tiff) to JPG/PNG before upload.
479. "Something went wrong" export error
Solution: Reduce file complexity and try downloading in another format.
480. Music abruptly ends
Solution: Fade out audio using third-party editing tools before uploading.
481. Video text animations not smooth
Solution: Limit number of animation types and avoid overlapping effects.
482. Can't preview font before applying
Solution: Hover over fonts in the dropdown menu to see live preview.
483. Audio overlaps with video transitions
Solution: Split audio clips or adjust transition length.
484. Design name not saving
Solution: Click outside title box or press Enter after renaming.
485. Font license unknown
Solution: Use only Canva fonts or upload licensed fonts with permission.
486. Missing notifications
Solution: Check Notification settings under your profile preferences.
487. No download progress shown
Solution: Wait patiently—browser will alert once download starts.
488. Page reorder not saved after refresh
Solution: Click “Done” after using Grid View to save changes.
489. Wrong text layer on animation timeline
Solution: Reorder layers via “Position” and reapply animation.
490. Cannot upload via drag-and-drop
Solution: Use “Uploads” tab and click to browse manually.
491. Watermark remains on paid content
Solution: Reapply the licensed element from the “Purchased” tab.
492. Can't search designs by date
Solution: Sort manually or use descriptive naming with dates.
493. Auto-align not working with grouped elements
Solution: Ungroup temporarily to align, then regroup.
494. Double-click doesn’t open image crop
Solution: Click “Crop” button from toolbar directly.
495. GIF plays faster than preview
Solution: Adjust frame timing or switch to MP4.
496. Grid View cuts off long page names
Solution: Hover over or rename pages with shorter titles.
497. PDF download size too small
Solution: Download as “PDF Print” with high resolution settings.
498. Color filter affects all elements
Solution: Apply filter only to selected image or adjust layer placement.
499. Presentation timer not working
Solution: Use external screen recording or manual timing.
500. Canva lag increases over time
Solution: Save, close and reopen the design to reset memory usage.
501. Mobile app crashes during export
Solution: Update the app and free up device storage space.
502. Unable to select overlapping elements
Solution: Use the “Position” menu to move elements forward or backward.
503. Can’t crop video clips
Solution: Trim the video using Canva’s built-in trim tool (click the video “Trim”).
504. Missing animations after duplicating page
Solution: Reapply animations on each duplicated page manually.
505. Downloaded images appear pixelated
Solution: Export as PNG with high resolution. Use 2x scale if available.
506. Color profile changes after export
Solution: Use “PDF Print” format to maintain color accuracy.
507. Upload gets stuck at 99%
Solution: Cancel and retry upload after refreshing the page.
508. Image gets distorted when resized
Solution: Hold Shift while dragging corners to maintain aspect ratio.
509. No option to copy animation settings
Solution: Recreate animation manually on each page or element.
510. Cannot remove default page animation
Solution: Click the “Animate” tab and select “None.”
511. Preview video lags on mobile
Solution: Wait until full render or preview on desktop for smoother playback.
512. Canva link not accessible to team
Solution: Adjust sharing permissions to “Anyone with the link.”
513. Spelling checker ignores some text boxes
Solution: Check that language is set correctly under design settings.
514. Zoom jumps too much on trackpad
Solution: Use keyboard shortcuts (Ctrl +/–) or zoom slider instead.
515. Cannot align elements to margins
Solution: Enable rulers and guides under View settings.
516. Line thickness resets on export
Solution: Use thicker lines or download in vector format (PDF Print).
517. Text won’t center inside shape
Solution: Use “Position” > “Middle” and “Center” while both are selected.
518. GIF loses transparency
Solution: Export with transparent background (Pro only) and avoid flattening layers.
519. Cannot search for recently uploaded images
Solution: Tag uploads manually or scroll in Uploads tab.
520. Video exports without sound
Solution: Recheck audio levels and make sure audio track is inside project timeline.
521. Grid lines not snapping
Solution: Turn on “Snap to grid” and ensure elements aren’t locked.
522. Blank thumbnails in shared folder
Solution: Refresh or duplicate the design to regenerate previews.
523. Element disappears on mobile view
Solution: Avoid layering too many items; check visibility on all devices.
524. Cannot upload multiple fonts at once
Solution: Upload fonts one by one via the Brand Kit.
525. Duplicate design doesn’t copy version history
Solution: Keep original file intact for backup tracking.
526. Cursor lags while typing
Solution: Reduce file complexity or split large designs into multiple parts.
527. Wrong page selected after undo
Solution: Manually switch back to the intended page after undoing.
528. Wrong thumbnail appears on shared social media
Solution: Change thumbnail in social media platform manually.
529. Audio doesn’t loop
Solution: Use a longer audio file or duplicate the track manually.
530. Missing gradient options
Solution: Use gradient elements or frames from Canva library.
531. Canva video exports without transitions
Solution: Double-check page animation settings before exporting.
532. Unable to find saved folders
Solution: Use search bar in “Folders” tab or organize into projects.
533. Auto-save not working properly
Solution: Refresh the page and watch for “All changes saved” confirmation.
534. Image replaces text accidentally
Solution: Lock text box layers before dragging new media in.
535. Cannot edit smartmockups after applying
Solution: Undo or reinsert image into the mockup frame.
536. Can't add hyperlinks to shapes
Solution: Only text and some elements allow links—use transparent button workaround.
537. Resize distorts infographic layout
Solution: Resize with “Copy & resize” instead of editing original layout.
538. Can’t filter shared templates by type
Solution: Use folders and organize by design type.
539. Downloaded file is blank
Solution: Check layer visibility, export format, and re-download.
540. Upload limit reached
Solution: Delete unused uploads from Uploads tab or upgrade storage.
541. Cannot move grouped elements precisely
Solution: Use arrow keys for fine-tuning placement.
542. Frame image cuts off top/bottom
Solution: Double-click image in frame and adjust crop position.
543. No reverse video playback
Solution: Use external video editing tools to reverse clips.
544. Templates won’t load on slow connections
Solution: Try low-res preview mode or switch networks.
545. No option to batch download designs
Solution: Use folders to download multiple files one-by-one.
546. Export gets stuck at 0%
Solution: Clear cache, reduce file size, or duplicate design and retry.
547. Watermark appears even after paying
Solution: Remove and reinsert purchased element or contact support.
548. Unwanted border appears on exported designs
Solution: Ensure background extends fully and check for hidden layers.
549. No fade-out option for audio
Solution: Fade must be done in external editor before upload.
550. SVG uploads lose quality
Solution: Optimize SVG before uploading. Use flat paths.
551. New designs not visible on mobile app
Solution: Sync may be delayed—log out and back in or refresh.
552. Timeline bar missing for videos
Solution: Click on video element to bring up timeline controls.
553. Brand fonts not showing in mobile app
Solution: Brand Kit fonts only appear if you’re logged into the same account.
554. Cannot open Canva link in browser
Solution: Copy-paste link in incognito mode or switch browsers.
555. Background disappears after resizing
Solution: Reapply background or lock it before resizing.
556. Cannot flip grouped video elements
Solution: Flip each video element individually.
557. Can’t set exact video duration
Solution: Manually drag timeline edge or use precision controls.
558. Elements automatically align off-center
Solution: Check alignment settings or disable snapping temporarily.
559. Uploaded image orientation wrong
Solution: Rotate image in Canva using the rotate handle.
560. Slow zoom in/out response
Solution: Reduce number of elements on canvas or zoom using keyboard shortcuts.
561. Video clips won’t export in sequence
Solution: Ensure all clips are placed on pages in order with proper durations.
562. Elements overlap on download
Solution: Lock all layers and double-check design view before export.
563. Video thumbnail resets after edit
Solution: Choose thumbnail last, right before export.
564. No support for vertical scrolling in preview
Solution: Use Presentation mode for a smoother vertical experience.
565. Transparent PNG exports with white outline
Solution: Avoid shadows or outer glows before exporting.
566. Font kerning not editable
Solution: Adjust letter spacing manually as Canva doesn’t support advanced kerning.
567. Fonts not recognized after upload
Solution: Upload fonts in .ttf or .otf format only.
568. Preview stuck at low quality
Solution: Zoom in to refresh preview render or export for full resolution.
569. App crashes with large video files
Solution: Break down video into smaller parts or compress file before uploading.
570. Inconsistent font display between users
Solution: Use only Canva fonts or ensure shared users have uploaded the same custom fonts.
571. Canva notifications won’t go away
Solution: Mark notifications as read manually or refresh page.
572. Missing toolbar on mobile app
Solution: Swipe up or tap elements to activate contextual menu.
573. Can’t copy elements between browser tabs
Solution: Copy and paste between designs within the same tab only.
574. Shared folder not syncing across devices
Solution: Log out and re-log in. Wait for background sync.
575. Brand colors not showing on some designs
Solution: Reapply Brand Kit in each new project.
576. Can't duplicate folder
Solution: Duplicate each design manually. Folder duplication not yet supported.
577. Blurred thumbnails on homepage
Solution: Open design and close to regenerate sharp preview.
578. Export button does nothing
Solution: Refresh editor and retry. Try another format.
579. Canva Pro trial expired unexpectedly
Solution: Contact Canva support with account details.
580. Slow response when dragging images
Solution: Reduce file size or zoom out for smoother performance.
581. Color codes change slightly after export
Solution: Use HEX format for consistent digital colors.
582. Video freezes during playback
Solution: Check for conflicting animations or split into smaller segments.
583. Multiple videos can't be trimmed separately
Solution: Trim each video clip before adding to project.
584. Audio timing resets when duplicating slide
Solution: Reinsert audio manually on each slide.
585. Crop handle missing
Solution: Re-select the image or double-click to reset crop view.
586. Cannot replace image inside animated frame
Solution: Use “Replace” option or delete frame and insert again.
587. No canvas rotation tool
Solution: Rotate individual elements; canvas rotation not supported.
588. Uploaded image not showing preview
Solution: Try re-uploading or check internet connection.
589. Animation applied but doesn’t play
Solution: Increase page duration to 3+ seconds.
590. Mobile keyboard hides text box
Solution: Tap away and scroll down before editing text.
591. Cannot reorder audio tracks
Solution: Remove and reinsert audio clips in desired order.
592. Elements snap to wrong position
Solution: Temporarily disable Snap to Grid in View settings.
593. Audio fades in unexpectedly
Solution: Remove any automatic audio effects or edit track externally.
594. Can’t preview background video
Solution: Bring to front temporarily or preview in full screen.
595. Unable to drag objects on touchscreen
Solution: Use stylus or adjust touch sensitivity in device settings.
596. Text cuts off mid-line
Solution: Expand text box or increase line height.
597. GIF speed changes after export
Solution: Match slide duration precisely before exporting GIF.
598. Design exports without all slides
Solution: Make sure all pages are selected before downloading.
599. SmartMockups not scaling correctly
Solution: Use “Adjust image” to fit perfectly inside mockup.
600. Downloaded designs have wrong orientation
Solution: Recheck canvas orientation and rotate before export.